Subscription & Payment Policy
Monthly and annual subscriptions, what payment does and does not buy, and how renewal, cancellation and refunds work under Moroccan law.
Initial Draft — Version 1.0
AUREX VERIFIED · Morocco — Primary Market · Authentic · Trusted · Independent · Effective date: [EFFECTIVE DATE]
No PDF version of this document exists yet — this page is the full text.
Document Control
| Document | Subscription & Payment Policy |
| Document code | AUREX-DOC-D |
| Version | 1.0 — Initial Draft |
| Effective date | [EFFECTIVE DATE] |
| Owner / Founder | [FOUNDER LEGAL NAME] |
| Legal entity | [LEGAL ENTITY NAME] |
| Registered address | [REGISTERED ADDRESS] |
| Official contact | [OFFICIAL CONTACT EMAIL] |
| CNDP reference | [CNDP AUTHORIZATION / DECLARATION REFERENCE] — complete only if and when obtained; leave blank until then |
| Payment provider | [PAYMENT PROVIDER] |
| Data retention period | [DATA RETENTION PERIOD] — to be fixed before any identity document is collected |
| Jurisdiction | Morocco — primary market, with possible international expansion |
INITIAL DRAFT — LAWYER REVIEW REQUIRED. This document is a first institutional draft. It must be reviewed by a Moroccan lawyer, completed with the legal details in the control table above, and finalised before publication, before any subscription is sold, and before any identity document, CIN number or selfie is collected. Nothing in this pack claims a CNDP authorisation, a government accreditation, a commercial registration, or any affiliation with Meta, Google, YouTube, Spotify or any other platform. Where a required authorisation, registration or declaration does not yet exist, this pack says so and leaves a placeholder instead of inventing one.
How to complete this pack: replace each [BRACKETED PLACEHOLDER] with the verified fact, delete the placeholder only when the fact is confirmed in writing, and record the version and date of every change. Do not publish a version that still contains placeholders for the founder's legal name, the legal entity, the contact address, the retention period, or the payment provider.
Contents
This pack contains four documents. Read them together:
- A — Declaration of Independence & Non-Affiliation
- B — Privacy Policy
- C — Terms of Service
- D — Subscription & Payment Policy
In case of any conflict between documents, the Declaration of Independence (Document A) prevails on questions of independence and non-affiliation, and the Privacy Policy (Document B) prevails on questions of personal-data processing.
Subscription & Payment Policy
Monthly and annual subscriptions, what payment does and does not buy, and how renewal, cancellation and refunds work under Moroccan law.
1. Purpose and Scope
This Policy sets the rules for paying for AUREX VERIFIED. It applies to every subscription, whether monthly or annual, and to every payment taken for a verification application or for keeping a badge current. It must be read with the Terms of Service (Document C), which govern the verification itself, and with the Privacy Policy (Document B), which governs the personal data collected in the course of payment.
No price in this Policy is final until it is shown to the applicant before payment. This version of the Policy contains no prices. Prices are entered only as the fields in sections 2 and 3, and must be completed, checked and published before any subscription is sold.
2. Subscription Plans
AUREX offers a monthly subscription and an annual subscription. The badge remains current only while the subscription is current. If the subscription ends, lapses or is cancelled, the badge is suspended or withdrawn in accordance with the Terms of Service, and the holder must remove the badge until the subscription is renewed or re-verification is completed.
- The fee, the currency, the billing cycle and the renewal date must be shown to the applicant in full, before the applicant is asked to pay.
- No fee may be charged that was not shown before payment. If a fee changes, the new fee applies only to a new subscription or to a renewal after the holder has been told the new fee, as set out in section 4.
- Any tax, charge or payment-provider fee that the applicant must bear must be disclosed before payment, with the total amount payable stated as a single figure.
| Plan | Fee — to be completed before any sale |
|---|---|
| Monthly subscription | Monthly fee: [MONTHLY FEE] — Currency: [CURRENCY] — Billing cycle: monthly |
| Annual subscription | Annual fee: [ANNUAL FEE] — Currency: [CURRENCY] — Billing cycle: annual |
| One-off application fee (if any) | Application fee: [APPLICATION FEE] — State 'none' if no separate application fee applies |
3. What Payment Does Not Buy
Payment is for the service of handling, reviewing and deciding an application, and for keeping a badge current while the subscription is paid. Payment does not guarantee approval. An application may be refused after payment, for the reasons in the Terms of Service, and the refusal does not by itself give a right to a refund, subject to section 5.
Payment does not buy a platform verification, a government accreditation, a CNDP authorisation, or a commercial registration. It does not buy a guarantee that a platform will recognise the AUREX badge or that an account will remain secure. The badge means only what the Declaration of Independence (Document A) says it means.
Before you pay, AUREX will show you: the plan you chose, the fee, the currency, every tax or charge included in the total, the renewal date, and a statement that payment does not guarantee that your application will be approved. If any of those facts is missing, do not pay, and ask AUREX to supply it in writing.
4. Price Display Before Payment
Before an applicant pays, AUREX must display, in the same place where payment is requested and in a form the applicant can keep: the plan selected; the fee for that plan; the currency; the total amount payable, including any tax or charge; the date of the first payment and the date of each renewal; the payment method; and a reference to this Policy and to the Terms of Service. The applicant must be able to confirm the total before the payment is taken.
The payment provider is [PAYMENT PROVIDER]. Until the provider is confirmed, no provider name may be stated and no payment may be taken. Payment is taken only through the confirmed provider, by the method the applicant selects from those the provider offers. AUREX does not store full card numbers. Card and payment details are handled by the payment provider under its own terms and privacy policy, which must be linked or supplied before payment.
5. Renewal, Cancellation and Refunds
A subscription renews automatically on its renewal date, for the same plan, at the fee then in force, unless the holder cancels before the renewal date in the way stated in this section. AUREX will remind the holder before renewal, in good time, stating the renewal fee, the renewal date, and how to cancel. A holder who does not wish to renew must be able to cancel without penalty and without having to give a reason for the cancellation itself, subject only to the refund rules below.
Refunds are governed by Moroccan Law No. 31-08 on consumer protection and by the e-commerce and electronic-payment rules that apply to the sale. The following rules apply in this version of the Policy, and they must be checked by a Moroccan lawyer before the first sale:
- Where the law gives the consumer a right of withdrawal for a distance sale, AUREX will honour that right, including the time limit and the conditions the law sets. The withdrawal period, and any exception for a service already fully performed with the consumer's consent, must be stated to the applicant before payment, in the form the law requires.
- Where AUREX refuses an application, the application fee, if a separate application fee was charged, is refundable only as stated before payment. A subscription fee already paid for a period that has not yet begun is refundable. A subscription fee for a period already begun is refundable on a pro-rata basis only where the law requires it or where AUREX has agreed it in writing before payment.
- Where AUREX cannot provide the service — for example, because a required CNDP step is not complete — the applicant will be told before payment, and no payment will be taken. If a payment was taken in error, it will be refunded in full.
- A refund, where one is due, will be made by the same payment method used for the original payment, unless the holder agrees otherwise in writing, and within the time limit required by law, or, where no limit is stated, within 30 days of the decision to refund.
6. Failed Payments and Payment Disputes
If a payment fails, AUREX will tell the holder, state the reason given by the payment provider where the provider has given one, and give the holder a reasonable time to pay by another method before the badge is suspended. AUREX will not charge a penalty for a single failed payment. Repeated failed payments, or a failure to pay after a reasonable notice period, will lead to suspension and then withdrawal of the badge under the Terms of Service.
A holder who disputes a payment must write to [OFFICIAL CONTACT EMAIL], stating the date, the amount, the payment method and the reason for the dispute. AUREX will investigate, will ask the payment provider for the record where necessary, and will answer in writing. A holder also has the right to dispute a payment with their bank or payment provider, and to complain under Moroccan consumer-protection law, without losing the right to have AUREX answer the dispute itself.
7. Re-Verification on Renewal, Transfer or Suspected Theft
Verification is not permanent. AUREX may require re-verification: on renewal of an annual subscription; where AUREX has reason to believe a verified account has been transferred, sold, shared or stolen; where the holder's identity or contact details have changed materially; where the holder asks for a new account to be added to the verification page; or where a legal or CNDP requirement has changed and a fresh check is needed.
Re-verification follows the same stages as the original verification, in the Terms of Service. AUREX will tell the holder what evidence is needed and by when. If re-verification is not completed in time, the badge is suspended until it is, and if the check then fails, the badge is withdrawn. A fee for re-verification, if any, must be disclosed before the holder is asked to pay it, stating the amount as [RE-VERIFICATION FEE] or stating that there is no fee.
- A holder who reports that an account has been stolen must do so at once, and AUREX will suspend the badge while the report is checked.
- A holder who sells or transfers a verified account must tell AUREX before the transfer, and the badge will be withdrawn from that account. A new owner must apply in their own name if they want their own verification.
- AUREX will not restore a badge on a transferred account without a fresh verification in the new owner's name.
8. Changes to Prices and to this Policy
AUREX may change a subscription fee only by giving existing holders advance notice, stating the new fee, the date from which it applies, and the holder's right to cancel before that date without penalty. A new fee never applies retroactively to a period already paid for. AUREX will not change a fee for a period already paid for by a holder who has already paid for that period.
This Policy is version 1.0, effective [EFFECTIVE DATE]. It may be changed only by a new dated version, with the change recorded, and with existing holders informed of any material change before it is applied to them. The version in force at the time of payment governs that payment, unless the holder consents to the new version or the change is required by law.